1. The agreement
These terms are between Creste LLC, a Washington, USA limited liability company ("Creste", "we"), and the business that signs up for Ostia ("you", "the store"). By installing Ostia or paying for a plan, you agree to these terms, our data processing addendum (DPA), and the plan or order you accepted. The person accepting must be allowed to bind the business. Ostia is for businesses, not consumers.
2. The service
Ostia detects AI agents that visit your store and treats them differently from people. It lets you allow or block each agent, and it reports agent visits, contact attempts and orders, including in a weekly email. You install it as a Cloudflare Worker, a WooCommerce plugin, a Shopify app or a script tag.
Ostia classifies visits as AI agent or person using request and browser information. That classification is a judgment, and it can be wrong in both directions. Visitors we are unsure about get your normal page. Features marked as testing, planned or beta on our site may change or stop.
3. Your responsibilities
- You are responsible for your site, checkout, prices and customer relationships.
- You keep your store API key secret.
- You keep your own privacy notice and cookie consent accurate, including the Ostia cookies listed in our privacy policy.
- You tell us about site changes that could affect Ostia.
4. Acceptable use
You may not use Ostia to:
- treat people or agents differently in a way that breaks the law, including unlawful discrimination based on a protected characteristic, or unfair or deceptive pricing or claims;
- show agents product facts, prices or claims that are false or that differ from what people are told;
- collect personal data through Ostia that it is not built to collect, or try to identify individual visitors from Ostia data;
- break the law, a platform's rules (such as Shopify's) or the rights of others;
- attack, overload, reverse engineer or get around limits of the service, or access another store's data.
We may suspend your access, after notice where practical, if we reasonably believe you are breaking this section, putting the service or others at risk, or not paying. We will restore access once the problem is fixed.
5. Data
You own your store data. That includes the visit, order and contact data Ostia collects from your store, and the reports and dashboards we make from it. You give us a license to use it only to run and support Ostia for you, as the DPA describes.
Aggregated data. We may use data that is aggregated and de-identified, so that it does not identify you, your visitors or your customers, to improve how Ostia detects AI agents. Today we do this only for stores that opt in to shared reputation, which is off by default. We may also keep anonymous, aggregated totals from your plan (for example how many agent visits and orders it saw) after it ends. We will not sell your store data.
Our technology. Creste owns Ostia, its software, detection methods and models, and anything we build to improve them. Feedback you give us we may use freely.
Export and deletion. You can ask for an export of your data at any time. While your plan runs, visit and business events older than 13 months (395 days) are deleted automatically. When your plan ends, all of your data, including your store account, is deleted within 30 days, unless you ask for an export first or the law requires us to keep it. Anonymous, aggregated totals described above may be kept.
6. Plans, fees and billing
Prices are on our pricing page or in your order. Fees are in US dollars and do not include taxes, which you pay. Paid plans renew automatically for the same period until canceled. We may change prices for the next renewal with at least 30 days' notice.
Shopify stores: when you pay through the Shopify app, Shopify bills you under its rules for app charges, and Shopify's billing terms apply. Refunds for Shopify charges are given as app credits through Shopify, under section 7.
7. Cancellation and refunds
- Monthly plans: cancel any time. Cancellation takes effect at the end of the current month. No partial refunds.
- Enterprise guided rollout (add-on): under the order you sign with us. The rollout fee is not refunded if you uninstall or end the rollout early.
- Our fault: if we end the service without cause, or you end it because we materially breached these terms and did not fix it within 30 days, we refund prepaid fees for the unused period.
To cancel, use your Shopify admin for Shopify billing, or write to us through our contact page. Uninstalling stops new data collection but does not by itself cancel a paid plan outside Shopify.
8. Confidentiality
Each party keeps the other's non-public business information confidential and uses it only for this agreement. This does not cover information that is public, already known, independently developed, or that the law requires a party to disclose.
9. Case studies
We name your store or publish your results only with your written OK. If your order includes a named case study, you review it before it is published.
10. Warranty disclaimer
We will provide Ostia with reasonable skill and care. Apart from that, Ostia is provided "as is" and "as available". To the extent the law allows, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that Ostia will catch every AI agent, never mistake a person for an agent, increase your sales, or run without interruption.
11. Limitation of liability
To the extent the law allows:
- Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if told they were possible.
- Each party's total liability under these terms is limited to the fees you paid Creste in the 12 months before the event that caused the claim.
- These limits do not apply to your payment duties, to a party's fraud or willful misconduct, or to your breach of section 4.
12. Indemnity
You will defend and pay for claims against Creste that come from your site content, or your breach of section 4.
13. Term and ending
These terms last while you use Ostia. Either party may end them for material breach not fixed within 30 days of notice. Sections 5, 8, 10, 11, 12 and 15 survive the end.
14. Changes
We may update these terms. We will post the new version with a date and email you at least 30 days before a material change takes effect. If you do not agree, you can cancel before then and get a refund of prepaid fees for the unused period.
15. Law and disputes
These terms are governed by the laws of the State of Washington, USA, without regard to its conflict-of-law rules. The state and federal courts in King County, Washington have exclusive jurisdiction, and both parties consent to them. Either party may seek urgent relief in any competent court.
16. Other terms
You may not transfer these terms without our written OK; we may transfer them to a buyer of the business. Neither party is liable for delays caused by events beyond its reasonable control. If one part is unenforceable, the rest stays in force. Not enforcing a term is not a waiver. These terms, the DPA and your plan or order are the whole agreement on this subject.
17. Contact
Creste LLC, Washington, USA. Reach us through our contact page.